Sign in with email and password
Open the sign-in page
Navigate to the HeyZack Partner Portal sign-in page. You’ll see a form with fields for your email address and password.
Enter your email and password
Type your registered email address and password. Click the eye icon to the right of the password field to toggle visibility if you need to check what you’ve typed.
The portal keeps you signed in automatically. You don’t need to sign in again each time you open it on the same device, unless you sign out or your session expires.
Reset your password on first login
When HeyZack creates your account, you receive a temporary password. The portal detects this on your first sign-in and prompts you to set a permanent password before you can access the dashboard.Sign in with your temporary password
Use the email address and temporary password from your welcome email to sign in as normal.
Follow the password change prompt
After signing in, the portal displays a prompt asking you to set a new password. This step is required — you cannot skip it.
Choose a new password
Enter a new password of at least 8 characters and confirm it. Click Save to apply the change.
Forgot your password
If you can’t remember your password, you can request a reset link from the sign-in page.Click 'Forgot password'
On the sign-in page, click the Forgot password link below the Sign In button.
Enter your email address
On the Forgot Password page, type the email address associated with your partner account and click Send Reset Instructions.
Check your email
The portal sends a password reset email to that address. Open the email and click the reset link inside. If you don’t see it within a few minutes, check your spam or junk folder.
Set a new password
The reset link opens a page where you can enter and confirm a new password. Your password must be at least 8 characters long. Click Reset Password to save it.
The reset link in your email is single-use and expires after a short time. If it no longer works, go back to the Forgot Password page and request a new one.
Change your password from Settings
If you’re already signed in and want to update your password, you can do this from your account settings without going through the forgot-password flow.- Click Settings in the sidebar.
- Go to the Password tab.
- Enter your current password, then enter and confirm your new password.
- Click Save changes.
Common authentication errors
| Error | What it means | What to do |
|---|---|---|
| Invalid credentials | Your email or password is incorrect. | Double-check both fields. Use Forgot password if you’ve forgotten your password. |
| Email address not found | No account exists for the email you entered on the Forgot Password page. | Check for typos, or contact your HeyZack account manager if you’re unsure which email is registered. |
| Too many requests | You’ve submitted the forgot-password form too many times in a short period. | Wait a few minutes before trying again. |
| Invalid or expired reset link | The password reset link you clicked has already been used or has expired. | Return to the Forgot Password page and request a new link. |
| Network error | The portal couldn’t reach the authentication server. | Check your internet connection and try again. |