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HeyZack uses a tiered partner program to reward partners who grow their business on the platform. Your tier is determined by your monthly revenue, and higher tiers unlock better discount rates, marketing development funds (MDF), and other benefits. You can track your current tier and progress directly from the dashboard.

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How tiers work

Your tier is calculated automatically based on your monthly revenue. As your sales volume grows and crosses a tier threshold, your account is upgraded. The upgrade timestamp is recorded so you can see when you last moved tiers. Each tier has four defining properties:
PropertyDescription
Tier nameThe name of the tier (for example, Silver, Gold, Platinum)
ThresholdThe minimum monthly revenue in EUR required to hold this tier
Discount rateThe product discount percentage available to you at this tier
MDF rateThe marketing development fund rate available at this tier
BenefitsA list of additional perks and program access unlocked at this tier
Your tier is based on monthly revenue, not cumulative total sales. If your monthly revenue drops below a threshold, your tier may be adjusted at the next review period.

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Tracking your tier on the dashboard

Your dashboard KPI cards show your Monthly Revenue in real time, which is the primary input used to determine your tier. To understand where you stand relative to the next tier, you can look at the following values from your tier information:
  • Current tier — the tier you hold right now
  • Next tier — the name of the tier above yours, or empty if you are already at the highest tier
  • Sales to next tier — the additional monthly revenue in EUR needed to reach the next tier
Focus on increasing your monthly installations and customer approvals to push your monthly revenue closer to the next tier threshold. Each completed installation that reaches Customer Approved status contributes to your revenue total.

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Partner credit system

Partner credits are a monetary benefit you earn through the HeyZack partner program. Your credit balance is shown in EUR on the Available Credit KPI card on the dashboard. Credits accumulate based on your tier and sales activity. Once earned, you can apply them directly toward purchases in the HeyZack Shopify store, reducing the amount you pay out of pocket.

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Applying credits to a Shopify order

You can apply your available credit balance to a Shopify order directly from the dashboard using the Use Credit dialog on the Available Credit card.
1

Open the Use Credit dialog

On the dashboard, locate the Available Credit KPI card. Select the Use Credit button to open the dialog. The dialog title reads “Use Credit” and shows a short description prompting you to enter your cart total and the amount of credit to apply.
2

Enter your cart total

In the Cart Total (€) field, enter the total value of your Shopify cart in EUR. This is the full order amount before any discount is applied. You can find this value on your Shopify cart or checkout page.
3

Enter the credit amount to use

In the Credit to Use (€) field, enter how much of your available credit you want to apply. The value you enter cannot exceed either your cart total or your available credit balance — the system automatically caps the input at whichever is lower.Select Use All Credit to automatically fill this field with the maximum applicable amount.
4

Confirm and generate the coupon

Select Check & Apply in Shopify. The system validates your credit eligibility, then generates a discount coupon code for the specified amount.A success notification confirms that the coupon was created.
5

Continue to checkout

A second dialog appears showing the generated coupon code and a Continue to checkout button. Select Continue to checkout to open the Shopify checkout page in a new tab with your coupon pre-applied.If the coupon does not appear automatically at checkout, you can enter the code shown in the dialog manually in Shopify’s discount code field.
Applying a credit generates a coupon and deducts the credit from your balance. If you close the checkout without completing the purchase, contact HeyZack support — credits are not automatically reversed.

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Tier configuration reference

Each tier in the system is defined by the following fields. You can view the full tier configuration, including all available tiers and their thresholds, in your partner account settings.
The human-readable name of the partner tier. Examples: Bronze, Silver, Gold, Platinum. This name appears in your dashboard and partner communications.
The minimum monthly revenue in EUR required to qualify for this tier. Your account is placed in the highest tier whose threshold your monthly revenue meets or exceeds.
The percentage discount applied to your product purchases at this tier. A higher tier means a higher discount rate, reducing your cost per unit.
The marketing development fund rate for this tier, expressed as a percentage. MDF is a co-marketing budget contribution from HeyZack that you can use to fund approved marketing activities.
A list of additional program benefits available at this tier. Benefits can include priority support access, dedicated account management, co-branding opportunities, early product access, and other program perks.