Help
Troubleshooting common issues in the portal
Step-by-step solutions for login problems, real-time chat issues, missing installations, lead status errors, and other common Heyzack portal issues.
This page covers the most frequently reported issues in the Heyzack Partner Portal and how to resolve them. Work through the steps for your issue before contacting support — most problems can be resolved without raising a ticket.
Authentication problems
Chat problems
Installations
Leads
General
Note
If your issue isn't listed here, contact your Heyzack account manager for further assistance.