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Configure menu access permissions per user

Control which portal sections each Manager or Support user can see by enabling or disabling individual menu permissions when creating their account.

Menu permissions determine which sections of the Partner Portal sidebar a user can navigate to. When you create a Manager or Support account, only the menu items you explicitly check are visible to that user after they log in. Admin accounts always have access to every section, so permissions are not evaluated for them.

Available permissions

Each checkbox in the Create User form maps to one menu section. The table below lists every permission key and the section it unlocks.

PermissionUnlocks
dashboardDashboard
ordersOrders
sales_reportSales Report
partnersPartners
installationsInstallations
handymenHandymen
leadsLeads
customersCustomers
chatChat
paymentsPayments
activity_logsActivity Logs

Setting permissions when creating a user

Permissions are configured at the bottom of the Create User form in Settings → Create User.

Scroll to the Menu Permissions section

After filling in the user's name, email, password, and role, scroll down to the Menu Permissions panel.

Check each section you want to grant

Tick the checkbox next to every menu item the user should be able to access. Unchecked items will be hidden from that user's sidebar.

Use Select All if needed

Tick the Select All checkbox in the top-right corner of the permissions panel to grant every permission at once. Unticking it removes all permissions.

Create the account

Click Create User. The selected permissions are saved to the account and applied on the user's next login.

HeyZack Admin Portal — Settings, Create User tab showing Create New User form and Menu Permissions checkboxes including Dashboard, Orders, Sales Report, and more

Admin override

Info

Admin users always have full access to every menu section. Permission checkboxes are ignored for Admin accounts — you do not need to configure them when creating an Admin user.

Permissions only affect the Manager and Support roles.

Updating permissions

Permissions are set at account creation time. The portal does not currently provide a form to update individual permissions on an existing account.

To change a user's menu access, delete the existing account and recreate it with the updated permission set.

Warning

Removing a user's access to a section will immediately hide that menu item for them on their next login. Make sure the user is aware before you recreate their account with reduced permissions.

Tip

If you only need to change a user's role (not their individual menu permissions), use Settings → Manage Roles → Edit instead of deleting and recreating the account. See Create and manage user accounts for details.